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If I have concerns about the trial, who do I contact?

How is the trial being managed?
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Are ratepayers funding this trial?
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Who can ride an e-scooter?
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Where can I ride an e-scooter?
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If I have concerns about the trial, who do I contact?
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What is being evaluated in this trial?
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What data is being collected?
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Is personal data being used to evaluate the trial?
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How important is safety to the trial?
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What happens if there is a safety incident during the trial?
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What about insurance for riders and third parties?
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Why are shared scooters allowed to be part of the trial but not privately owned e-scooters?
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Why are some suburbs not included in the trial map?
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Contact Beam if you:

  • have concerns about Beam’s product, service, charges or terms of use
  • need to report an incident, or a badly parked e-scooter

Phone: 1300 507 676  
Email: teamsupportau@ridebeam.com
Website: https://www.ridebeam.com/au

For assistance, people can also visit: https://www.ridebeam.com/help
To report a badly parked Beam (purple) e-scooter, visit: https://www.ridebeam.com/report-a-beam

Contact AlburyCity if you:

  • have concerns about the trial area
  • have concerns about Council’s choice of shared e-scooter company (Beam)

Phone: 02 60238 111 (8.30am to 5pm, Monday to Friday)
Email: info@alburycity.nsw.gov.au

Contact Transport for NSW if you:

  • have concerns about any of the trial rules