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If I have concerns about the trial, who do I contact?

Contact Beam if you:

  • have concerns about Beam’s product, service, charges or terms of use
  • need to report an incident, or a badly parked e-scooter

Phone: 1300 507 676  

For assistance, people can also visit:
To report a badly parked Beam (purple) e-scooter, visit:

Contact AlburyCity if you:

  • have concerns about the trial area
  • have concerns about Council’s choice of shared e-scooter company (Beam)

Phone: 02 60238 111 (8.30am to 5pm, Monday to Friday)

Contact Transport for NSW if you:

  • have concerns about any of the trial rules