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Policies and procedures

A

AlburyCity Council is the owner of many significant public buildings and the planning authority for development within the city of Albury. In both these roles the Council is obliged to ensure safe and equitable access to and within buildings for people with disabilities.

Essential Services Policy Effective date: 29 May 2000

This Policy is a general guide to the principles and criteria that is to be followed when Council acquires or disposes of Land but is not intended as a complete statement on the subject.

Business and Investment Policy Effective date: 9 December 2013

The Activities on Public Land and Roads application guidelines provide important reference information to the community and to business on processes established under the Activities on Public Land and Roads framework to manage the use of public land and road reserves in the local government area of Albury.

Business and Investment Guidelines Effective date: 23 July 2018

These Conditions of Use set out the terms and conditions on which you may use the Airport and any Services.

Essential Services Policy Effective date: 1 July 2015

For many years the Council has encouraged community use of Albury Entertainment Centre and has provided assistance to eligible organisations to enable them to use the facilities.

Arts, Culture and Events Policy Effective date: 2 August 2011

To provide guidance to the public and Council staff regarding our role in the management of asbestos in the built environment.

Sustainability and Environment Policy Effective date: 25 February 2019

The procedure outlines councils commitment and responsibilities in relation to safely managing asbestos and contains general advice.

Sustainability and Environment Procedure Effective date: 25 February 2019

To provide Council staff with a defined process on identifying when and how an asset may be disposed and to ensure the process is transparent, accountable and conducted in accordance with our Code of Conduct.

Governance and Management Policy Effective date: 29 July 2013

The objective of the Committee is to provide independent assurance and assistance to the Council on risk management, control, governance, internal audits, organisational performance and external accountability responsibilities.

Governance and Management Policy Effective date: 28 August 2017
B

Dean Street banner displays terms and conditions.

Arts, Culture and Events Policy Effective date: 1 July 2018

This procedure provides measures for preventing bullying and harassment and how complaints of bullying and harassment are investigated.

Governance and Management Procedure Effective date: 6 September 2016
C

Camping is not permitted on the foreshores of Lake Hume, unless specifically approved by Council.

Leisure and Recreation Policy Effective date: 27 June 2005

This policy has been developed to provide a comprehensive framework for the management of domestic cats within the Albury local government area.

Sustainability and Environment Policy Effective date: 23 July 2018

This procedure has been developed to provide a comprehensive framework for the management of domestic cats within the Albury local government area.

Sustainability and Environment Procedure Effective date: 23 July 2018

The purpose of this Code of Practice and Standard Operating Procedure (Code) is to outline the basic standards under which Closed Circuit Television (CCTV) will be operated by AlburyCity.

Essential Services Procedure Effective date: 11 April 2023

The purpose of this policy is to ensure the effective, appropriate and lawful use of Closed Circuit Television (CCTV) by AlburyCity in public areas, designated work places and AlburyCity facilities across the Albury local government area.

Essential Services Policy Effective date: 24 July 2017

This policy and the associated procedure provide a process for the appropriate engagement, management and training of all persons with an involvement in the provision of services to children. It also details the mandatory reporting and investigation obligations of AlburyCity officers in relation to specified incidents.

Essential Services Policy Effective date: 1 April 2013

This procedure provides a process for the appropriate engagement, management and training of all persons with an involvement in the provision of services to children. It also details the mandatory reporting and investigation obligations of AlburyCity officers in relation to specified incidents.

Essential Services Procedure Effective date: 4 June 2013

Civic flags provide an important vehicle for people to express identity and pride, and tell a story through their colours, badges and symbols.

Governance and Management Effective date: 22 February 2021

The standards of behaviour are described in detail in the Code of Conduct. The Code is a legal document that all officials are obliged to understand and follow.

Governance and Management Policy Effective date: 12 December 2022

These procedures are prescribed for the purposes of the administration of the Code of Conduct.

Governance and Management Procedure Effective date: 14 December 2020

The code of meeting practice has been implemented to ensure all Council meetings are consistent, orderly and efficient, fair and respectful for all Councillors and other meeting participants and conducted with transparency.

Governance and Management Policy Effective date: 28 March 2022

This Policy applies to the use of community land and road reserves in the local government area of Albury , with a specific focus on the use of footpaths and roads.

Business and Investment Policy Effective date: 23 July 2018

This Policy outlines the general circumstances that Council will use to authorise a licence or a commercial activity licence for the temporary or one-off use of public land for a commercial activity.

Business and Investment Policy Effective date: 26 July 2021

This Commercial Activities on Public Land Policy assists with promoting an appropriate balance of commercial activities on public land to create vibrant and diverse commercial zones and deliver positive experiences.

Business and Investment Procedure Effective date: 26 July 2021
Effective date: 14 February 2022

This document establishes the objectives and the basis for a strategic plan for the community services section within Council.

Leisure and Recreation Policy Effective date: 1 August 2005

Providing a practical mechanism for people to provide feedback when dissatisfied with Councils services.

Essential Services Policy Effective date: 26 May 2023

This Procedure aligns to and supports AlburyCity’s Feedback and Complaints Management Policy. It provides a systematic approach to managing all feedback and complaints.

Essential Services Procedure Effective date: 26 July 2021

This policy provides information about our position on compliance and enforcement matters.

Governance and Management Policy Effective date: 9 December 2019

Building over Council sewer mains require strict conditions to be met.

Building and Planning Policy Effective date: 20 February 1984

This Policy provides for the management of contaminated or potentially contaminated land in the local government area of AlburyCity.

Sustainability and Environment Policy Effective date: 27 February 2014

To implement a defined policy and procedure that identifies the key responsibilities associated with the management of Council contracts.

Governance and Management Policy Effective date: 12 December 2016

The purpose of the Controlled Burning Policy is to ensure that Council meets its legislative responsibility under the Clean Air Regulation 2010 to minimise and prevent air borne pollutants and other contaminants entering the environment through the activity of burning or incineration.

Sustainability and Environment Policy Effective date: 15 December 2014

The purpose of the Controlled Burning Standard Operating Procedure is to ensure that Council meets its legislated responsibility under the Clean Air Regulation 2010 to minimise and prevent air borne pollutants and other contaminants entering the environment through the activity of burning or incineration.

Sustainability and Environment Procedure Effective date: 15 December 2014

This policys intent is to uphold the integrity and ethical standards expected by our community through corruption prevention, whilst protecting funds and assets, and maintaining the integrity, security and reputation of AlburyCity and its employees.

Governance and Management Policy Effective date: 29 March 2018

This Policy is to guide the use and management of the foyer space in the Administration Building, for the benefit of the community and interested parties.

Arts, Culture and Events Policy Effective date: 1 February 2011

This policy aims to manage potential conflicts of interest and increase transparency at all stages of the development process for Council-related development.

Building and Planning Policy Effective date: 13 February 2023

The purpose of this policy is to ensure that there is accountability and transparency in the reimbursement of expenses incurred or to be incurred by Councillors related to their Council duties.

Governance and Management Policy Effective date: 21 June 2022

The Cultural Policy outlines the overriding Cultural Vision, Goals and Strategies for AlburyCity in the development and implementation of cultural activities.

Arts, Culture and Events Policy Effective date: 28 June 2011

The purpose of the Cultural Services Ethics Policy is to articulate specific ethical conduct requirements for paid and volunteer personnel who work in, or advise on, the delivery of Albury Regional Art Gallery, Museum and Social History operations.

Arts, Culture and Events Policy Effective date: 28 April 2014

We know that our success lies in delivering excellent service to you, our customer. Our customer service charter sets out our commitment to provide you, our customer, with the service you can expect.

Essential Services Policy Effective date: 22 September 2012
D

The purpose of this policy is to ensure effective control over all invoiced debts owed to Council, to fulfil the statutory requirements of both the Local Government Act, 1993 and Civil Procedures Act 2005, to ensure the integrity and confidentiality of all proceedings for both the Council and its customers and to ensure a fair and equitable approach is taken with those suffering genuine financial hardship.

Governance and Management Policy Effective date: 26 July 2010

The purpose of this procedure is to ensure effective processes are in place to manage debts owed to Council, to fulfil the statutory requirements of both the Local Government Act, 1993 and Civil Procedures Act 2005 and to ensure the integrity and confidentiality of all proceedings for both the Council and its customers.

Governance and Management Procedure Effective date: 1 January 2019

The current delegations and authorisations assigned by the elected Council. The Local Government Act 1993 (Act), and other relevant legislation, authorises Council to undertake a range of functions by way of delegations and authorisations to staff. Section 377 of the Act allows the elected Council to delegate, by Council resolution, authority to the General Manager to make most of the decisions and perform most of the functions required for Council to operate on a day to day basis. In turn, Council's Chief Executive Officer (CEO) sub-delegates functions to Council staff.

Governance and Management Effective date: 22 April 2022

This procedure supports a work environment where diversity, respect and fairness in employee and client interactions are highly valued. The procedure also encourages the early notification of issues and provides for their prompt resolution.

Governance and Management Procedure Effective date: 6 September 2016
E

This Policy outlines the services available from Council to potential investors, business owners and operators, including the discretionary means by which Council may offer financial and other incentives to attract or support eligible business investment, jobs growth or economic diversity as well as the ability to work with other levels of government to achieve overall benefits.

Business and Investment Policy Effective date: 28 August 2017

The purpose of this standard operating procedure is to outline the process to be followed in preparing and executing an Encroachment Licence in accordance with AlburyCity’s Encroachment on Council Land Policy

Building and Planning Procedure Effective date: 21 June 2017

The Encroachment on Council Land Policy provides the basis for Council to manage encroachments on, over and under public land.

Building and Planning Policy Effective date: 24 October 2016

The purpose of this policy is to assist Council staff to act promptly, consistently and effectively to unlawful land-use and other illegal activities.

Essential Services Policy Effective date: 24 November 2008

Obtain the guidelines that assist with meeting engineering requirements and Australian Standards for developments and subdivisions in our city.

Effective date: 1 January 2019
F

Council is accountable to the community for the management and disbursement of its funds. This policy ensures that all transactions are recorded and conducted in a manner that maximises the benefits to the community and is transparent, fair and equitable.

Please see below the list of grant guidelines related to this Policy.

Governance and Management Policy Effective date: 2 October 2023
G

This policy provides AlburyCity with a framework through which to respond to the appearance of graffiti in Albury, while ensuring adequate opportunities for the display of street art.

Sustainability and Environment Policy Effective date: 26 July 2010

These guidelines detail requirements for onsite stormwater, sediment and erosion control measures for subdivisions, building sites, riparian zones and council assets work sites.

Building and Planning Guidelines Effective date: 1 January 2019
H

To suitably honour, reward and recognise groups, individuals and organisations which make, or have made, a significant contribution to the city of Albury.

Arts, Culture and Events Policy Effective date: 13 May 2019

To outline the appropriate eligibility, criteria and procedural information for the bestowal of an honour, recognition or award on members of the community that have made a significant contribution to the city of Albury.

Arts, Culture and Events Procedure Effective date: 13 May 2019
I

This document provides information on how members of the public may access information held by AlburyCity.

Governance and Management Guidelines Effective date: 24 February 2020

The purpose of this policy is to provide a framework for investing Councils funds at the most favourable rate of interest available to it at the time whilst having due consideration of risk and security for that investment type and ensuring that Councils liquidity requirements are met.

Governance and Management Policy Effective date: 10 July 2023

This procedure sets out the mechanisms to be followed by Council officers to give effect to and ensure compliance with Councils Investment Policy.

Governance and Management Procedure Effective date: 1 December 2023
K

This policy outlines the standards and expectations regarding the keeping of birds in the Albury local government area.

Sustainability and Environment Policy Effective date: 3 January 2018
L

This policy establishes our commitment to achieving legislative compliance by identifying a standard within which AlburyCity achieves good governance.

Governance and Management Policy Effective date: 11 February 2019

To provide guidance to Council Officers on their obligations to legislative compliance and provide a system to ensure that when legislation is introduced or changed, steps are taken to ensure that actions comply with the relevant legislation.

Governance and Management Procedure Effective date: 11 February 2019

This policy provides a framework for the delivery of a high-quality exhibition program at Albury LibraryMuseum and Lavington Library.

Arts, Culture and Events Policy Effective date: 10 February 2023

This policy provides the direction that will ensure a consistent approach to the Library’s collection development and management.

Arts, Culture and Events Policy Effective date: 4 November 2022

This policy is designed to ensure that Council provides effective and responsive Library Services through Albury LibraryMuseum and Lavington Library.

Arts, Culture and Events Policy Effective date: 3 November 2022

The policy governs the approval and administrative processes, including the levying of appropriate fees and charges, for liquid trade wastes discharged into Council’s sewerage system.

Business and Investment Policy Effective date: 28 August 2019
M

This policy guides the positive, fair, accurate and reliable promotion of Council matters through the media.

Essential Services Policy Effective date: 6 April 2022

The procedure documents the processes required to complete the acquisition of materials into the Museum and Social History collection and the de-accession of materials from the Museum and Social History collection.

Arts, Culture and Events Procedure Effective date: 10 February 2023

The policy provides the direction that will ensure a consistent approach to Museum and Social History collection development and management.

Arts, Culture and Events Policy Effective date: 10 February 2023
N

This Policy sets out the general circumstances that Council will authorise a user agreement for the temporary or one-off shared use of public land for a non-commercial organised sporting or recreational activity.

Leisure and Recreation Policy Effective date: 23 July 2018

To outline the procedures for conducting Noxious Weeds inspection in order to fulfil Councils obligations under the NSW Noxious Weed Act 1993 (hereafter known as The Act) and the NSW DPI Weed Action Program.

Sustainability and Environment Procedure Effective date: 6 December 2016

The purpose of this Inspection Policy is to provide guidelines and information about inspectorial processes followed by AlburyCity, in order to fulfil obligations under the NSW Noxious Weeds Act 1993 .

Sustainability and Environment Policy Effective date: 6 December 2016
P

The purpose of this procedure is to articulate how AlburyCity will notify members of the community of pesticide applications it makes, or allows to be made , to public places that it owns or controls as required by the Pesticides Regulation (NSW) 2017.

Governance and Management Procedure Effective date: 25 September 2018

Council collects, stores and uses a broad range of information of which a significant part is considered personal. This policy applies to that part of Council’s information that is personal information.

Governance and Management Policy Effective date: 21 June 2016

The purpose of this policy is to define the key procurement principles adopted by Council and to outline the responsibilities and applicable procedures when procuring goods or services on behalf of AlburyCity.

Governance and Management Policy Effective date: 26 September 2022

An overview of our principles regarding public access to information under the Government Information (Public Access) Act 2009 and to facilitate access to records held by us to members of the public and other third parties.

Governance and Management Policy Effective date: 1 September 2018

The purpose of providing access to the Internet is as an information resource. The purpose of this policy is to define guidelines for the acceptable use of this Council provided resource.

Governance and Management Policy Effective date: 5 July 2011

At AlburyCity, we take reports of serious wrongdoing seriously. We are committed to building a ‘speak up’ culture where public officials are encouraged to report any conduct that they reasonably believe involves wrongdoing. This policy sets out:

  • how we will support and protect you if you come forward with a report of serious wrongdoing,
  • how we will deal with the report and our other responsibilities under the PID Act,
  • who to contact if you want to make a report,
  • how to make a report, and
  • the protections which are available to you under the PID Act.

Governance and Management Policy Effective date: 23 October 2023
R

This procedure provides information and details about the recording and webcasting of public meetings and forums.

Governance and Management procedures Effective date: 4 April 2017

This policy outlines our commitment to attracting and selecting the best possible applicants for positions within the organisation.

Governance and Management Policy Effective date: 22 July 2013

This procedure provides clear guidelines to uphold the organisations commitment to being a merit based and equal employment opportunity employer by defining the activities associated with the recruitment and selection of employees.

Governance and Management Procedure Effective date: 22 July 2013

The purpose of this policy is to ensure that AlburyCity complies with Australian Accounting Standards AASB 124 – Related Party Disclosures by providing a framework for defining, identifying and disclosing information about Related Parties and Related Party Transactions.

Governance and Management Policy Effective date: 14 September 2020

AlburyCity is committed to implementing organisation-wide risk management principles, systems and processes that ensure the consistent, efficient, and effective assessment of risk in AlburyCity’s planning, decision-making and operational processes. Effective risk management is a key enabler for AlburyCity to deliver on our vision, Towards Albury 2050 Community Strategic Plan, Our Future 2031 Strategy and our Corporate Success Pillars.

Governance and Management Policy Effective date: 1 September 2023
S

Signs play an important role in advising, directing and warning members of the public of inherent dangers in the environment in which they are operating. AlburyCity has prepared a set of procedures based on current best practice to assist with this.

Essential Services Policy Effective date: 2 April 2001

This Single Use Plastic Policy also enables Council to work towards the outcomes of the NSW Plastics Action Plan: to reduce plastic waste generation, make the most of our plastic resources, reduce plastic leakage and improve our understanding of the future of plastics.

Sustainability and Environment Policy Effective date: 9 October 2023

The purpose of this policy is to define the key procurement principles adopted by Council and to outline the responsibilities and applicable procedures when procuring goods or services on behalf of AlburyCity.

Governance and Management Policy Effective date: 26 September 2022

We have set some rules for our social media channels to make sure they are positive and useful for our community.

Governance and Management Guidelines Effective date: 25 June 2021

This policy aims to put our region at the forefront of soil and water management, ensuring sustainable development while improving water quality discharge from our urban drainage system.

Sustainability and Environment Policy Effective date: 1 January 2019
T

The policy governs the approval and administrative processes, including the levying of appropriate fees and charges, for liquid trade wastes discharged into Councils sewerage system.

Business and Investment Policy Effective date: 25 July 2017

If you need to undertake works on a road, street, lane or footpath, you’ll need to submit a Traffic Control Plan for approval.

Building and Planning Guidelines Effective date: 1 April 2018
U

The purpose of this document is to provide direction on the management and development related to the Uiver Collection

Arts, Culture and Events Policy Effective date: 11 October 2021

To provide a framework for processing and assessing requests for a reduction in significantly higher water and sewer treatment charges resulting from undetected water leaks.

Essential Services Policy Effective date: 14 December 2020

The Unreasonable Complainant Conduct Policy (the UCC Policy) provides a framework for Our People and Customers to understand what unreasonable complainant conduct (UCC) is and why it is important for AlburyCity to have a consistent management approach to UCC by complainants.

Governance and Management Policy Effective date: 31 October 2022

The Unreasonable Complainant Conduct Procedure (the UCC Procedure) is intended to provide Our People and Customers a framework within which Albury City Council will manage unreasonable conduct by complainants.

Governance and Management Procedure Effective date: 31 October 2022

This policy applies to any external or internally generated application to undertake urban and public art works, commissions, grants and major capital works.

Arts, Culture and Events Policy Effective date: 15 June 2009
V

Council offers a financial reward of up to $2,000 for information on a person or persons who actively participate in an act of vandalism (including graffiti) on Council property, facilities, equipment, infrastructure, recreational reserves or any other area of the public land owned or maintained by AlburyCity.

This Policy sets out Council’s Policy and procedures relating to Planning Agreements under Section 93F of the Environmental Planning and Assessment Act 1979.

Building and Planning Policy Effective date: 30 January 2012

This Policy provides for the appropriate engagement and management of volunteers participating within AlburyCity.

Governance and Management Policy Effective date: 24 September 2007

The following procedure defines the activities associated with the recruitment, selection, induction and management of volunteers contributing their time and effort on behalf of AlburyCity.

Governance and Management Procedure Effective date: 24 September 2007
W

This policy intends to provide for a transparent account of the waiving of fees, why the request has been approved or denied and to establish clear lines of responsibility for authorisation of such requests.

Building and Planning Policy Effective date: 27 April 2015

This policy states our commitment to the creation of a workplace free from harm.

Governance and Management Policy Effective date: 23 May 2016
Y

To provide opportunities for young people to achieve a sense of civic mindedness, personal achievement and have an active voice within Council and the community.

Governance and Management Guidelines Effective date: 26 July 2021