Customer Service | AlburyCity
Site Search
Novel Coronavirus (COVID-19) Update

Read the latest update regarding our response to the novel coronavirus (COVID-19) situation.

Read more

Customer Service

Serving our customers is at the core of what we do and who we are. We want to build on the quality of the experience we deliver and become a leader in customer service.

Our Customer Commitment

We're committed to providing customer service excellence and ensuring that you receive efficient, responsive and friendly service.

Customer Service Charter

Our Customer Service Charter, sets out our commitment to you and details the service you can expect from us.

We understand there are many reasons why you may contact us and we are ready to respond.

We will:

  • Acknowledge all enquiries and respond within five business days. If your request requires more investigation, we will keep you posted.
  • Treat you like a valued customer every time you interact with us.
  • Do our very best to untangle red tape and streamline systems and processes.
  • Listen to you and respond to your enquiry.
  • Respect and protect your privacy.
  • Answer your calls promptly and do our best to resolve your enquiry immediately.
  • Provide an inclusive environment and remove any barriers when accessing our services.

Feedback and complaints

We aim to deliver you excellence in customer service each and every time. If you are not satisfied with your experience, we encourage you to contact us and let us know.

We will listen to you and handle your feedback or complaint with professionalism. We will also do our very best to deliver you a timely resolution or outcome.

How will we know we are meeting your expectations?

We use community satisfaction surveys to engage with you and ask you for feedback so that we can continue to improve our services and your experiences.

Never miss an update
account_circle
mail_outline
* We'll never share your email with third parties