Serving our customers is at the core of what we do and who we are. We want to build on the quality of the experience we deliver and become a leader in customer service.
We're committed to providing customer service excellence and ensuring that you receive efficient, responsive and friendly service.
Our Customer Service Charter, sets out our commitment to you and details the service you can expect from us.
We understand there are many reasons why you may contact us and we are ready to respond.
We aim to deliver you excellence in customer service each and every time. If you are not satisfied with your experience, we encourage you to contact us and let us know.
We will listen to you and handle your feedback or complaint with professionalism. We will also do our very best to deliver you a timely resolution or outcome.
We use community satisfaction surveys to engage with you and ask you for feedback so that we can continue to improve our services and your experiences.