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We are committed to making our site user-friendly for all people, whatever their age, abilities or disabilities.

What is accessibility?

Accessibility is the term used to describe how a product, service or place can be easily used by as many people as possible.

Accessibility is about making things usable to all people, whatever their age, ability or disability.

Our commitment

As a government entity, we are required to ensure our website complies with the Web Content Accessibility Guidelines 2.0 (known as WCAG 2.0) by 2014.

WCAG 2.0 is a series of international standards from the World Wide Web Consortium. This organisation creates guidelines and supporting criteria for the web, based on consultation with various interest groups including software developers, private enterprise, governments and members. WCAG has been endorsed for all government websites.

We are committed to making our website as user-friendly as possible, and will continue to develop, evaluate and improve the usability of the site to ensure users' needs are being met.

Whilst we aim to provide information in accessible formats, if you are having difficulty accessing information on this website please contact us.

Request an alternative format

Our website includes a number of portable document format (PDF) files, audio files and video. While we aim to provide information in equally accessible formats, some resources can only be provided efficiently as PDF files. If you require any information on the site in an alternative format such as braille, audio, large text or easy English, please contact us by completing the online form.

National Relay Service

The National Relay Service is an Australia-wide phone solution for people who are deaf or have a hearing or speech impairment.

If you have a hearing or speech impairment and wish to speak with someone at AlburyCity you can call through the National Relay Service:

  • TTY users can phone 133677 then ask for 02 6023 8111
  • Speak & Listen (speech-to-speech) users can phone 1300 555 727 then ask for 02 6023 8111
  • Internet relay users can connect to NRS on then ask for 02 6023 8111