Digital waste and recycling vouchers

To verify your property:

1. Sign in to Online Resident Services.
2. Select your suburb and street address.
3. Enter the property assessment number shown on your rates notice.
4. Review and accept the terms and conditions.

Once verified, your vouchers will be available through your account.

To verify your rental property:

1. Sign in to Online Resident Services.
2. Select your suburb and street address.
3. Select your real estate agency. If you rent privately, select Other.
4. Submit your request for approval.

An email will be sent to the property manager or nominated contact. You will receive an email when your request is approved and your vouchers are available.

If your request remains pending, contact your property manager before contacting AlburyCity.

• Your vouchers entitle you to dispose of garden and general household waste.
• Each voucher is valid for up to 500kgs of waste.  Loads exceeding this amount will require additional vouchers or charges will apply.
• Vouchers cannot be used for commercial or industrial waste, tyres and asbestos.
• Vouchers are not redeemable for cash.
• Vouchers are not transferable.
• Selling vouchers is not permitted; these vouchers will be made void if detected.
• All residents with vouchers are required to separate recyclables from general waste. For tips on recycling, visit our website.
• Once a property is sold, all associated vouchers will be made void.
• Owners of multiple properties are only entitled to vouchers for the property they reside within.
• AlburyCity retains the right to make the final decision on the volume of waste accepted under the voucher system.

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Your vouchers are available for 12 months from the date you first download them. Once they expire you can download a new set of vouchers.

You receive four vouchers which are valid for 12 months. If you have used all four of your vouchers you will not be eligible to download a new set until 12 months has passed.

Ensure you are logging in with the same email address that you registered your account with.

Please contact us as your address may not be in the system yet.

When applying, choose None of the above for your Real Estate Agent.

When applying, choose Housing NSW as your Real Estate Agent.

When applying, choose None of the above for your Real Estate Agent.

Please contact your real estate agent, or Housing NSW if you live in social housing, and ask them to verify your request.

• Your vouchers entitle you to dispose of garden and general household waste.
• Each voucher is valid for up to 500kgs of waste.  Loads exceeding this amount will require additional vouchers or charges will apply.
• Vouchers cannot be used for commercial or industrial waste, tyres and asbestos.
• Vouchers are not redeemable for cash.
• Vouchers are not transferable.
• Selling vouchers is not permitted; these vouchers will be made void if detected.
• All residents with vouchers are required to separate recyclables from general waste. For tips on recycling, visit our website.
• Once a property is sold, all associated vouchers will be made void.
• Owners of multiple properties are only entitled to vouchers for the property they reside within.
• AlburyCity retains the right to make the final decision on the volume of waste accepted under the voucher system.