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Our responsibilities

We serve over 52,000 residents, providing and maintaining facilities and services for our residents, including over 96 parks, play spaces and sports facilities.

Access to information

We are committed to open, accountable and transparent government through the timely release of information.

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Customer Service

Serving our customers is at the core of what we do and who we are. We want to build on the quality of the experience we deliver and become a leader in customer service.

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Several small children playing in a sandbox in Albury
AlburyCity - A Child Safe Organisation

AlburyCity is working towards being a child safe organisation because we are committed to and believe in supporting, empowering and protecting children and young people.

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Advocacy & Partnerships

We are proud to have a range of partnership arrangements with a variety of organisations, including programs that deliver positive social, environmental and recreational outcomes.

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Rates, fees and charges

Rates, fees and charges allow us to fund services. We administer various laws and regulations to help maintain and improve services and facilities for the community. If you are experiencing difficulty, click on the Payments page below for more information or alternatively please contact our Customer Service Centre on 02 6023 8111 or by email, to enter into a payment plan.

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Public health

We deliver a wide range of public health services, including monitoring for noise, air and water quality, smoke and pest control.

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Policies and procedures

From our code of conduct to our soil and water management policies and procedures, all documents are alphabetically indexed below for easy access.

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