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How can we help?

AlburyCity is committed to ensuring that residents are happy with our services, facilities, activities and events, as well as Council decisions. As part of this, it is equally important that we hear from you on issues that matter to you. Two-way communication is critical to ensuring a good relationship with our community.

If you have something to say, want to report an issue or even tell us when we've done a good job, simply fill out this form.

If your issue is urgent please contact our customer experience team on 02 6023 8111, however, non-urgent enquiries will be responded to within 5 working days.


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How to report a faulty street light

Street lighting in the area is owned and maintained by Essential Energy.

If you notice that a street light has been damaged or needs a new bulb please contact Essential Energy on 13 20 80 (24/7) or enter the details of the problem directly by filling in the address, selecting the relevant street light and following the steps to report the issue at Essential Energy

Report a faulty street light
Lost or damaged bin Details
Location Details
Or select the address by dragging the map marker.
Hint: Please be as detailed as possible.