Webchat
Click on the webchat button in the lower right-hand corner of our AlburyCity website to have an online conversation with one of our customer service staff during business hours.
Online
To ask a question, lodge a service request, report a local issue or provide feedback
Submit our online formPhone
02 6023 8111, 8.30am to 5pm Monday to Friday (public holidays excluded).
After hours or weekends, call 1300 133 391
In Person
Find us at one of our customer service centres. We can help with rate payments, reporting waste and graffiti, permits and notifications, Council papers, and many other council services.
Come talk to usSnap Send Solve
Out and about and see something that needs reporting? Such as illegal rubbish dumping, damaged street signs, pot holes or any other issues. You can report this directly to us by using the Snap Send Solve app.
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Feedback and Complaints
If you are not satisfied with your customer experience, we encourage you to contact us and let us know. We will listen to you and handle your feedback or complaint with professionalism. We will also do our very best to deliver you a timely resolution or outcome.
Give feedback or make a complaintNational Relay Service
If you are deaf or have a hearing or speech impairment, you can use the National Relay Service to access any of the department’s listed phone numbers. You can visit the National Relay Service website or call 1300 555 727.
Translating and Interpreting Service
If you are a non-English speaker, you can use the National Translating and Interpreting Service. The service provides immediate phone interpreting. To find out more, visit TIS National or call 131 450, and quote our unique number 285237.
Insurance Claims Investigation
If you have been injured or your property damaged, and you believe it was caused as a result of Council’s negligence, you can submit a claim against Council for consideration.
Have your Say
Share ideas and Have Your Say on decisions that have the potential to affect the Albury community; draft plans, policies, strategies, projects and initiatives across the region.
Post
If you would like to contact us by mail, please post to the below address:
AlburyCity
553 Kiewa Street
Albury, NSW 2640.
Albury Entertainment Centre
Located in central Albury, the venue caters for both performing arts and the business, events and conference market.
Learn MoreLauren Jackson Sports Centre
The facility is a five court multipurpose venue with change rooms, heating and cooling, extensive kiosk facilities, ancillary meetings rooms, onsite parking and Free WiFi.
Learn MoreAlbury Airport
Albury Airport is New South Wales’s third-busiest regional airport, and is about five kilometres north-east of Albury’s CBD.
Learn MoreAlbury Visitor Information Centre
The staff at the Albury Visitor Information Centre offer tailored itineraries to make your time in Albury Wodonga enjoyable. Request help finding the perfect accommodation, pick up map or utilise the free WiFi.
Learn MoreMurray Art Museum Albury
Murray Art Museum Albury is an all-encompassing contemporary art experience that balances international touring exhibitions with deep connections to the surrounding regional area and cultural identity.
Learn MoreAlbury Waste Management Centre
The Albury Waste Management Centre is the region's major waste disposal facility. It offers a range of recycling, resource recovery and waste management initiatives.
Learn MoreAlbury Library Museum
Albury's award winning Library Museum brings together state of the art technology, a focus on the city's heritage, engaging interactive exhibitions and the reading and research elements of a library.
Learn MoreLavington Library
The Lavington Library is located on the ground floor of Northpoint Tower on Griffith Road in Lavington NSW and offers all your normal library services.
Learn MoreAlbury Swim Centre
The Albury Swim Centre is Albury’s home for aquatics, comprising a range of outdoor pools and water slide right in the heart of Albury. Whatever your age, fitness or skill level, our facilities can help you get fit, learn to swim, play sport or socialise with friends.
Learn MoreLavington Swim Centre
Lavington Swim Centre is North Albury’s home for aquatics, comprising a range of outdoor pools. Whatever your age, fitness or skill level, their facilities can help you get fit, learn to swim, play sport or socialise with friends.
Learn MoreAlbury Botanic Gardens
The garden was established in 1877 and forms an example of the mainstream ideas about gardening in the 19th and 20th centuries.The four hectare site is also known for its established trees, meandering pathways and colourful garden beds.
Learn More