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Contact Us

Whether you need to speak with someone from the Council, or you’re after some more info that you couldn’t find on the website, there’s always a way to get in touch.


Click on the webchat button in the lower right-hand corner of our AlburyCity website to have an online conversation with one of our customer service staff during business hours.


Keep up-to-date with all of our latest news and projects on:



To ask a question, lodge a service request, report a local issue or provide feedback

Submit our online form

02 6023 8111, 8.30am to 5pm Monday to Friday (public holidays excluded).

After hours or weekends, call 1300 133 391

In Person

Find us at one of our customer service centres. We can help with rate payments, reporting waste and graffiti, permits and notifications, Council papers, and many other council services.

Come talk to us

Send us an email and we'll get back to you as soon as possible.
Snap Send Solve

Out and about and see something that needs reporting? Such as illegal rubbish dumping, damaged street signs, pot holes or any other issues. You can report this directly to us by using the Snap Send Solve app.

Feedback and Complaints

If you are not satisfied with your customer experience, we encourage you to contact us and let us know. We will listen to you and handle your feedback or complaint with professionalism. We will also do our very best to deliver you a timely resolution or outcome.

Give feedback or make a complaint
National Relay Service

If you are deaf or have a hearing or speech impairment, you can use the National Relay Service to access any of the department’s listed phone numbers. You can visit the National Relay Service website or call 1300 555 727.

Translating and Interpreting Service

If you are a non-English speaker, you can use the National Translating and Interpreting Service. The service provides immediate phone interpreting. To find out more, visit TIS National or call 131 450, and quote our unique number 285237.

Insurance Claims Investigation

If you have been injured or your property damaged, and you believe it was caused as a result of Council’s negligence, you can submit a claim against Council for consideration.

Have your Say

Share ideas and Have Your Say on decisions that have the potential to affect the Albury community; draft plans, policies, strategies, projects and initiatives across the region.

View Open Projects


If you would like to contact us by mail, please post to the below address:

553 Kiewa Street
Albury, NSW 2640.

Justices of the Peace If you need documents witnessed or certified by a Justice of the Peace, you can visit one of our customer service centres during certain hours. Learn More
Albury Entertainment Centre

Located in central Albury, the venue caters for both performing arts and the business, events and conference market.

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Lauren Jackson Sports Centre

The facility is a five court multipurpose venue with change rooms, heating and cooling, extensive kiosk facilities, ancillary meetings rooms, onsite parking and Free WiFi.

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Albury Airport

Albury Airport is New South Wales’s third-busiest regional airport, and is about five kilometres north-east of Albury’s CBD.

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Albury Visitor Information Centre

The staff at the Albury Visitor Information Centre offer tailored itineraries to make your time in Albury Wodonga enjoyable. Request help finding the perfect accommodation, pick up map or utilise the free WiFi.

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Murray Art Museum Albury

Murray Art Museum Albury is an all-encompassing contemporary art experience that balances international touring exhibitions with deep connections to the surrounding regional area and cultural identity.

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Albury Waste Management Centre

The Albury Waste Management Centre is the region's major waste disposal facility. It offers a range of recycling, resource recovery and waste management initiatives.

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Albury Library Museum

Albury's award winning Library Museum brings together state of the art technology, a focus on the city's heritage, engaging interactive exhibitions and the reading and research elements of a library.

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Lavington Library

The Lavington Library is located on the ground floor of Northpoint Tower on Griffith Road in Lavington NSW and offers all your normal library services.

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Albury Swim Centre

The Albury Swim Centre is Albury’s home for aquatics, comprising a range of outdoor pools and water slide right in the heart of Albury. Whatever your age, fitness or skill level, our facilities can help you get fit, learn to swim, play sport or socialise with friends.

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Lavington Swim Centre

Lavington Swim Centre is North Albury’s home for aquatics, comprising a range of outdoor pools. Whatever your age, fitness or skill level, their facilities can help you get fit, learn to swim, play sport or socialise with friends.

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Albury Botanic Gardens

The garden was established in 1877 and forms an example of the mainstream ideas about gardening in the 19th and 20th centuries.The four hectare site is also known for its established trees, meandering pathways and colourful garden beds.

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