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NSW Family Violence Support Services

If you're experiencing domestic violence in NSW, there are services available to help you.

NSW National Support Services





NSW Police continue to address and prevent family violence as a priority. The police response remains unchanged, identifying risks and taking appropriate action to hold perpetrators to account and keep victims safe.


1800 737 732


National helpline and online chat / advice for people to speak with a trained counsellor who will listen to and support you; this includes making a safety plan if needed. Phone and webchat available.


1300 789 978


MensLine Australia is a telephone and online counselling service for men with emotional health and relationship concerns.

Men’s Referral Service

1300 766 491


A men’s family violence telephone counselling, information and referral service and is the central point of contact for men concerned about their own behaviour or people concerned about the behaviour of the men in their lives. Live Chat is also available.

Kids Helpline

1800 551 800


This confidential phone and online counselling service for young people aged 5 to 25 is still open to answer your call, email or WebChat.


13 11 14


For all people experiencing a personal crisis with access to 24-hour crisis support and suicide prevention services.

Translating & Interpreting Service

131 450


Translating & Interpreting Service - TIS National immediate phone interpreting service is available for the cost of a local call for any person or organisation in Australia who needs an interpreter with access to interpreters speaking more than 160 languages.

NSW Local Support Services



1800 65 64 63


Provides telephone counselling, information and referrals for women and persons who identify as female experiencing or have experienced domestic violence.

NSW Rape Crisis

1800 424 017


Offer telephone, online and face to face counselling to people of all genders who have experienced sexual, domestic or family violence, and their supporters.

The Women’s Centre

02 6021 5773

On receiving a  voicemail service, additional service provider contact details are provided.

9.00am to 5.00pm

Mon to Fri

Closed between 12.00pm – 1.00pm.

Albury Women’s centre for health and wellbeing offering a range of services for women who have a history of, or who are currently experiencing domestic and family violence.

Southern Women’s Domestic Violence Court Advocacy Service


02 6046 9480

On receiving a  voicemail service, additional service provider contact details are provided.

9.00 am to 5 pm

Mon to Fri

The service assists women with: information and help with getting an ADVO; explaining the court process; support before, during and after court; accessing Police; support to access legal services; and advocacy and referrals.

The advocacy service covers Albury, Holbrook, Corowa, Finley and Deniliquin local courts. Safety Plans and coordinating service responses available.

YES Unlimited

1800 885 355


02 6058 6200

On receiving a  voicemail service, additional service provider contact details are provided.

Mon, Tue, Thurs & Fri

9.30am – 5.00pm


1.00pm – 5.00pm

People experiencing domestic violence and homelessness have access to resources, knowledge and supports. Yes Unlimited is all about investing in people and building better communities. We are a not-for-profit, community-based organisation and have been delivering a range of services and supports in Albury and surrounding areas for more than 35 years. Our team of over 30 staff are passionate about our community, and believe that everyone should have access to the resources, knowledge and supports they need to thrive.

YES Unlimited YES is based at The HUB, 562 Macauley Street, Albury.

Along with a number of other community service agencies including; Homes Out West (Community Housing Provider) and Verto (Tenancy Advice Service)

If YES, or the other HUB agencies, are not able to help you directly we can point you in the direction of someone who can.

If you’re not sure where to look try: The Community Access, Information and Referral Service: Phone: 02 6058 6200 or freecall 1800 885 355 Email:

Hours of Operation: Weekdays between the hours of 9am to 5pm and 1pm to 5pm on Wednesdays

Stay connected and have a safety plan

In case of emergency—call 000

To protect against spreading coronavirus, we need people to stay at home. If it is not safe at home, talk to friends or family about staying somewhere else for a while. You may wish to check if anyone in that house is self-isolating. If this isn’t an option, call the Domestic Violence Line 24/7 on 1800 65 64 63 for support and advice about finding safe accommodation.

If you can, stay connected to family and friends through social media platforms such as WhatsApp and Signal. Decide on a ‘safe word’ or signal to use with close friends or family so they know if you need help and to call the police or emergency services.

If possible, talk through a plan that might help to increase your safety and protect children. Have your friend or family member call Domestic Violence Line on 1800 65 64 63 for help with safety planning for you and help setting up a safe word signal during the coronavirus outbreak.

Pack an emergency bag with important papers, such as passports, and clothes in case you need to leave in a hurry. You may need to leave it at a friend’s place.

Self-isolation and increased stress during COVID-19 may see an increase in family violence incidents because people will find themselves at home with an abusive partner and without access to their usual supports. There are a number of things you can do to try and keep safe. It is also important for people to keep in touch with friends or family members who may be in unsafe situations. For online advice, including an escape bag checklist and safety apps visit 1800RESPECT.