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Our Community Relief and Recovery Plan

We recognise the hardship and economic challenges that our local community are facing and we are doing our best to support the community during this difficult time.

We are committed to serving our community with excellence, taking care of our place and empowering progress.

Our relief and recovery principles

  • The wellbeing, safety and livelihoods of our communities, customers, and staff is our top priority.
  • We will provide support to our community to overcome hardship and economic challenges.
  • Our response will be commensurate with our financial capability and ability to service community needs in the long term.
  • Our relief and recovery initiatives will be complementary to stimulus available from State and Federal Governments.

Our initiatives

  • Financial assistance

    • Financial Hardship Relief Program

      • Financial assistance package for affected residential ratepayers for the express purpose of payment of rates.
      • Applications open to all residential ratepayers (owner).
      • Evidence by way of a Statutory Declaration demonstrating a reduction of 30% of income in the six month period from 1 April to 30 September 2020 as a direct result of the COVID-19 emergency and other assistance accessed during that period.
      • Maximum financial assistance amount of 50% of total rates payable by residential ratepayers for the specified period.
      • For more information on eligibility and how to apply visit our Hardship Rates Relief Program page
    • Fees and Charges Relief Package

      • No increase to non statutory fees and charges for 2020 2021.
      • Decrease of $40 per property to domestic waste charges 2020/2021.
      • Zero increase to water and waste water charges 2020/21 (including Trade Waste).
      • Waive lease/licence fees for community and sporting groups from 1 April 2020 to 30 June 2021.
      • Waive A-frame fees.
      • Zero increase to the Albury Waste Management Centre charges.
    • Payment Plan Package

      • AlburyCity encourage rate payers to pay their rates where possible, however we appreciate the financial hardship some of our community members are experiencing in the current environment. As such, AburyCity are applying 0% interest on late payment between 1 April - 30 September 2020. In addition, Local Government has announced 0% interest to be applied on late payments for period 1 July to 31 December 2020.
    • Rent Relief for council tenants

      • Defer payments due on commercial lease/licences for the period 1 April 1 October, with 0% interest applied to late payment
  • Keeping connected

    • Online content and capability

      • Actively developing more online content and initiatives from MAMA, Libraries and Museum, Community Centres, Child Services and Youth.
      • Team/Retro CafĂ© (virtual gigs, virtual tours, library delivery service for vulnerable members of the community etc.)
      • Keeping our website up to date with the latest information on Council services/facilities and links to reliable sources of information on COVID-19.
    • ‘Kindness is Catching’ Campaign

      • Program promotion in partnership with Wodonga Council.
      • The campaign includes elements of the Neighbourhood Connect Program.
    • ‘No Excuse’ Campaign

      • A collaboration between AlburyCity and Murray River police encouraging anyone affected by domestic violence to reach out for help
    • Collecting objects, stories and photographs that document the impact of COVID 19 on our community today

    • Ongoing collaboration with Wodonga Council

    • Exploring new innovative ways of service delivery

  • Supporting business

    • Economic development support

      • One on one support from Economic Development team by phone or email.
      • Weekly business updates with collated financial assistance and other information available to support businesses.
    • Tourism Recovery Strategy

      • Extension of current program membership by six months to 31 December 2020.
      • visitAlburyWodonga destination marketing activation program.
      • Development of a destination inspiration program in consultation with Destination Riverina Murray and Murray Regional Tourism.
    • Refund withdrawn development application fees

      • Refund development application fees where development applications submitted from 1 January 2020 are withdrawn due to COVID-19.
    • Outdoor dining fee relief

      • Restaurants automatically authorised to transition to takeaway operations during period of closure.
      • Apply $0 per chair fee for outdoor dining in 2020/21.
      • Refund the $77 per chair for outdoor dining for the period 1 April 30 June 2020.
    • Advocacy for creative communities

    • Supporting buy local initiatives

    • Albury COVID-19 Economic Recovery Working Group

  • Capital investment

    • Bring forward capital investment where feasible

    • Leverage stimulus opportunities from State and Federal Governments

      • Maximise the availability of projects (shovel ready/potential fast track) to support economic and community recovery
    • Ongoing review of emerging opportunities for capital investment

  • Emergency response

    • Food relief and support services

      • Central hotline provided by AlburyCity staff.
      • Provision of our Mirambeena Community Centre to support Carevan through access to a commercial kitchen for food preparation.
    • Training of Council staff to support NSW Health contact tracing teams

    • Ongoing support to Regional and Local Emergency Management Committees

      • Participation in Regional and Local Emergency Management Committee and provision of support services as required
      • Ongoing liaison with Albury Wodonga Health, LGNSW, other councils, local Members, Cross Border Commissioners and other key stakeholder organisations

Our relief and recovery indicators

  • We are establishing a number of internal and external indicators to guide COVID-19 relief and recovery initiatives.
  • Data collation has commenced for internal measures.
  • Updates will be provided to Council on a monthly basis.

Internal indicators

  • Contacts with Customer Service Centre
  • Calls received by Economic Development Team for advice/assistance
  • Calls received by Emergency Food Relief Coordinator
  • Development applications received and by $ value
  • Requests for assistance through the Financial Hardship Relief Program
  • Requests for payment plans, including deferrals
  • Views of the AlburyCity COVID-19 pages
  • Visits to online exhibitions at MAMA
  • eLibrary downloads
  • Street activities chair applications

External indicators

  1. REMPLAN data

    including:

    • An LGA specific survey with details of impact on revenue, staffing, costs, customers, production
    • A COVID-19 economic impact app at the end of May
  2. ABS COVID-19 business impact survey

    This is national data, however, we can still draw conclusions.

  3. ANZ business insights tool

For more information about our Community Relief and Recovery Plan download your copy of the presentation

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