If you are experiencing problems with the operation of an OSSM system on a property within AlburyCity's Local Government area, you are encouraged to approach Council with your concerns or for further information.
Council encourages you to attempt to resolve the issue through appropriate methods (such as consulting your regular servicing agent). If this is unsuccessful, please contact Council.
Council will respond to your complaint, keeping your details confidential. Complaints about contamination of surface water or spray drift should be reported to Council urgently. Complaints about odour problems are also investigated, since this may be an early sign of mismanagement or system failure.
In circumstances where a complaint is received for an OSSM system, Council will respond and investigate in accordance with Council’s Compliance and Enforcement Policy and Compliance Priorities Program.