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Community help and support

There are a variety of services available in our community to help you and your family manage this challenging time.
Health services
National Coronavirus Helpline

1800 020 080
Call this line if you are seeking information on coronavirus. The line operates 24 hours a day, seven days a week.

Ambulance, Fire and Police

Police. Fire. Ambulance.

Health Direct Symptom Checker

Answer a few questions to see if you need medical help.

Police Assistance Line

131 444
The Police Assistance Line operates 24hrs a day, 7 days a week. If you are a victim of a crime, other than life threatening or time critical emergency situations. Phoning 131 444 allows you to report crime over the phone.

Healthdirect hotline

1800 022 222
If you have a health concern and you’re not sure what to do, simply call healthdirect Australia and speak with a registered nurse.

Albury Wodonga Health

Albury Hospital 02 6058 4444
Wodonga Hospital 02 6051 7111
Albury Wodonga Health (AWH) is a unique cross-border public health service and the largest regional health service between Sydney and Melbourne.

Gateway Health

1800 657 573
General counselling, drug & alcohol counselling & withdrawal support, methadone support, support groups, men's health, podiatry, needle syringe exchange program, health education & information, women's health, Centrelink access and Medicare access point.

Albury Wodonga Aboriginal Health Service

1800 421 640
Health, welfare services, counselling and support services to people affected by drug and alcohol issues to Aboriginal and Torres Strait Islander People. We provide support to people and family members and people from the stolen generation.

Medicare General Enquiries

132 011
The Medicare general enquiries line is available 7 days a week, 24 hours a day.

Family wellbeing services
MensLine Australia

1300 78 99 78 (24 hours a day)
MensLine Australia is a national support, information and referral service for men across Australia, specialising in family and relationship concerns.

Parent Line

1300 130 052
Parent Line counsellors are highly experienced, professionals who are available for any parent or carer in NSW. Whether you are looking for ways to ​understand and respond to your child or need s​upport for yourself, our counsellors can assist. Non-judgemental and evidence-based support is just a phone call away.

Tresillian Parent Help Line

1300 272 736
Provides guidance to new parents, a residential service, an outreach home-visiting service and support groups. Advice is also provided to parents through their phone service and through online support.

Karitane Care Line

Karitane Care Line 1300 227 464
The Careline is a call back service to provide support and guidance on parenting of children up to 5 years of age. Child and Family Health Nurses will call back within 24 hours.


1800 737 732
The National Sexual Assault, Family & Domestic Violence Counselling Line for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault. 24 hours, 7 days a week.

Men's Referral Service

1300 766 491
The Men’s Referral Service is a free, confidential telephone helpline that offers counselling, advice and support to men who have anger, relationship or parenting issues. The service also provides help to women (or other family members) who are experiencing violence or controlling behaviour by men.

Counselling online

1800 422 599
Contact Counselling online if you have concerns about your own or someone else's drinking or drug use. They provide an online chat service, email support, self help tools, an SMS service and online forum. You can contact them 24 hours a day from anywhere in Australia.

Family Drug Support (FDS)

1300 368 186
Contact Family Drug Support (FDS) for help dealing with drug and alcohol use in your family. Their free national telephone support line is available 24/7 anywhere in Australia. They also provide support groups, education programs, counselling and bereavement services for families.

Domestic Violence Line

1800 656 463
The Domestic Violence Line is a NSW statewide telephone crisis counselling and referral service for women and persons who identify as female. Interpreters and TTY can be arranged where necessary.

Family Relationship Advice Line

1800 050 321
The Family Relationship Advice Line is a national telephone service to help families affected by relationship or separation issues, including information on parenting arrangements after separation. It can also refer callers to local services that provide assistance.

Relationships Australia

1300 364 277
Support groups and counselling on relationships, and for abusive and abused partners.

Financial support
Money Smart

1300 300 630
Moneysmart helps Australians take control of their money and build a better life with free tools, tips and guidance.

National Debt Help Line

1800 007 007
Free and confidential advice from professional financial counsellors. The hotline is open from 9.30 am to 4.30 pm, Monday to Friday.

Australian Taxation Office

Find out what support is available, including JobKeeper payments, early release of superannuation and minimum drawdown rate options

Rural Financial Counselling Service

1800 686 175
Contact the Rural Financial Counselling Service if you need help dealing with financial hardship. They can refer you to relevant professional services such as accountants, agricultural advisers, education or counselling services. This service is for farmers, fishing or forestry businesses.

Community Information & Support Victoria Inc.

Assistance for people experiencing personal and financial difficulties by providing information, referral and support services including Emergency Relief (food vouchers and food, assistance with bills and medicines).

St Vincent De Paul Society NSW

13 18 12
Vinnies provides a range of financial support services on a one-on-one basis for people seeking assistance

Moneycare Albury

02 6040 8948 | 0429 087 112
The Salvation Army's Moneycare service provides free and confidential financial counselling to people experienceing finacial hardship. The service aims to help lift the burden of financial stress while also empowering people with money management strategies and resources.


02 6075 9300
Anglicare provides free and confidential financial counselling throughout the Riverina with two main offices in Wagga Wagga and Albury. Our financial counselling service offers support to people who are having difficult managing their finances.


136 150
Information and services to help you if you’re affected by coronavirus (COVID-19) or looking for more details.

JobKeeper Payment

The Government has announced a $130 billion JobKeeper payment to help keep more Australians in jobs and support businesses affected by the significant economic impact caused by the Coronavirus.

Australian Government Treasury

The Government announced new measures in March to provide support to affected workers, businesses and the broader community.

Mental health services
Beyond Blue

1300 22 46 36
Talk to a trained mental health professional any time of the day or night. Calls are confidential. They will listen, provide information and advice and point you in the right direction to seek further support.


131 114
24-hour crisis support telephone service. Lifeline provides 24/7 crisis support and suicide prevention services.

Kids Helpline

1800 551 800
A telephone counselling support line for children and young people ages 5 to 25 and available 24 hours a day, 7 days a week.

NSW Mental Health Line

1800 011 511
A mental health professional will answer your call about mental health concerns for you or someone you are concerned about, including children, teens, adults and older people.

Suicide Call Back Service

1300 659 467
National services that provides free 24/7 phone, video and online professional counselling to people who are affected by suicide.

ReachOut helps under 25s with everyday questions through to tough times. Visit now to get the tools you need to make life easier.

Head to Health

Head to Health provides practical psychological skills to help you and your loved ones cope with anxiety and worry about COVID-19.


1800 650 890
eheadspace is a national online and phone support service for young people between 12 and 25. It covers a wide range of topics and issues affecting mental health. Contact them online or by phone from 9am to 1am AEST, every day.

SANE Australia

1800 187 263
If you're worried about your mental health (or someone else's) our qualified mental health professionals can provide you with support, information and ideas about what to do next.

Wellways Helpline

1300 111 400
Information to people experiencing mental health issues, as well as their family, friends and carers.