Community satisfaction survey

We have begun our 2020 Community Satisfaction Survey to gauge perceptions of Council’s performance.

On our behalf, Micromex Research is calling more than 400 residents on landlines and mobiles to gain a robust and representative sample of the entire community.

The information collected is used to assess the community’s views of how their council is performing, what it’s doing well and also to identify any gaps in service.

The calls are made on a random selection basis and only residents over 18 can participate. AlburyCity employees and immediate their families cannot take part.

If you don’t receive a call and you’d like to have your say, we’ll provide an online version of the survey in coming weeks.

We look forward to providing you with the results of the survey when all the data is collected and processed.

The results

The 2018 survey found that the community rated AlburyCity at 3.57 out of 5 for satisfaction with the 'performance of Council, not just on one or two issues, but across all areas of responsibility'

Compared with the NSW Local Government Area benchmark scores, AlburyCity scored a higher satisfaction rating than the Metropolitan (3.45), Regional (3.22) and ‘All of NSW’ (3.31) Councils.

The 2018 survey found 88 per cent (88%) of residents at least ‘somewhat satisfied’, compared with 89 per cent (89%) in the previous 2016 survey.

Drivers of community satisfaction

A number of indicators were found to be the most important in ensuring our community is satisfied. By addressing these indicators in particular, AlburyCity hopes to improve overall community satisfaction.

The top five key drivers of community satisfaction are: