Child Safety
AlburyCity is committed to being a child-safe organisation where children and young people feel safe, respected and heard.
Call Triple Zero (000).
Frequently accessed
Report a child safety concern
Choose the pathway that best matches your concern.
Immediate danger
If a child or young person is in immediate danger, call Triple Zero (000).
Suspected abuse or neglect
If you believe a child or young person may be at risk of harm from abuse or neglect, call the NSW Child Protection Helpline on 13 21 11. The helpline is available 24 hours a day, seven days a week.
Report a concern involving AlburyCity
Contact us if your concern involves an AlburyCity councillor, employee, contractor or volunteer.
Phone: 02 6023 8111
Email: info@alburycity.nsw.gov.au
Mail: Child Safe Officer, AlburyCity, PO Box 323, Albury NSW 2640
You can also arrange to speak with us in person.
Make a complaint about a Council service
If your concern relates to how your child has been treated by an AlburyCity service, raise it directly with the service or contact AlburyCity.
We will listen to your concern, explain the process and determine the appropriate response.
Our commitment to child safety
AlburyCity is committed to being a child-safe organisation where children and young people feel safe, respected and heard.
We work to:
- put the safety and wellbeing of children and young people first
- listen to children and take their views seriously
- create welcoming and culturally safe environments
- prevent abuse, neglect and harm
- identify and respond appropriately to concerns, disclosures and allegations
- ensure our councillors, employees, contractors and volunteers understand their child-safety responsibilities
- continuously improve our child-safe practices.
AlburyCity has a Child Safe Policy, reporting procedures and other safeguards that support this commitment.
Why we have Child Safe Standards
The NSW Child Safe Standards provide a framework for organisations to create environments where children and young people are safe, respected and heard.
The standards help AlburyCity prevent harm, identify risks and respond appropriately when concerns are raised.
Policies and procedures
Support for parents and carers
FAQs
The Standards have been designed to:
- help drive cultural change in organisations
- be principle-based and outcome-focused
- be flexible enough that they can be adapted by organisations of varying sizes and characteristics
- avoid placing undue burden on organisations
- help organisations address multiple risks
- balance caution and caring
- be a benchmark against which organisations can assess their child safe capability and set performance targets
- be of equal importance and interrelated
A Child Safe Organisation:
- Puts the best interests of children and young people first.
- Creates an environment where children’s safety and wellbeing is at the centre of thought, values and actions.
- Places emphasis on genuine engagement with and valuing of children and young people.
- Creates conditions that reduce the likelihood of harm to children and young people.
- Creates conditions that increase the likelihood of identifying any harm.
- Responds to any concerns, disclosures, allegations or suspicions of harm.
A child protection allegation is a suspected or confirmed concern involving a Council staff member or representative and a child.
More info:Reportable Conduct Scheme
Online safety tools and resources are available for parents, caregivers, children and young people.
Confidential counselling is available for all ages.
