AlburyCity are committed to upholding and promoting the following principles of social media engagement:
By using or posting on the AlburyCity social media channels, you are accepting the AlburyCity ‘house rules’.
We developed these rules for use of our social media channels to ensure they remain a positive experience for all members of our community. Our channels include:
AlburCity social media profiles are monitored between 8.30am to 5.00pm during council business hours on weekdays only (except for emergencies).
We welcome your comments and questions on our social media channels. If appropriate, we’ll respond to you within 1 business day.
If you wish to submit a complaint about AlburyCity or one of our Councillors please contact us in the following ways:
Phone: 02 6023 8111
In person: Our Customer Service Centre is open from 8:30 am to 5:00 pm, Monday to Friday at 553 Kiewa Street Albury NSW 2640
We ask our AlburyCity Facebook, Twitter, Instagram, YouTube and LinkedIn communities to apply a common sense approach when:
We moderate our AlburyCity social media pages, and any comments, links, photos and videos deemed inappropriate will be ignored and monitored. If necessary, we may hide or delete them.
Inappropriate content includes information that is:
If our moderators deem content inappropriate we may remove that content, in which case we will keep a record of it and notify the person who posted the content and explain why it has been removed. If we feel that a person's content violates our social media policy we may ban or block that individual. Before a ban or block is actioned Council will aim to notify the person of the intention to ban.
When you use AlburyCity social media pages, you are using an external site. You are therefore bound by the privacy principles of that site. We encourage you to review the privacy policies of that site for further information. AlburyCity does not endorse, and is not accountable for, any views expressed by third parties using that site.
We record all information posted to the AlburyCity social media channels and use that information for:administering the channels
No attempt will be made to further identify social media subscribers except where requested and authorised by law.