Contact us
Haven't been able to find what you're looking for on the website, or it's after five?
No problem, you can get in touch with us in a number of ways.
Phone us
We have a team of knowledgeable and friendly Customer Service staff ready to take your call.
- If it's between 8.30am and 5pm Monday to Friday, call 02 6023 8111
- After hours or weekends, call 1300 133 391
Online
- Use our contact form. We aim to respond within 10 working days.
- Report a problem using this great app - Snap Send Solve
Send us an email
Call in
We love meeting our customers. Call into our Customer Service Centre at either Albury or Lavington
- AlburyCity Council, Ground Floor, 553 Kiewa Street, Albury
- Lavington Library, 366 Griffith Road, Lavington
Quick reference guide
By post or fax
AlburyCity
PO Box 323
ALBURY NSW 2640
Faxes can be sent to AlburyCity on (02) 6023 8190.
We will respond to emails, online forms, written correspondence or Snap Send Solve notifications within 10 days. If you need more immediate assistance, please call us on one of the phone numbers above.
Customer Service Commitment
We're committed to ensuring our customers receive efficient, responsive and friendly service.
We will treat people like valued customers every time they interact with us, we will untangle red tape and streamline systems and we will listen to our community and respond to its needs.
