Access to Information

We will help you access information held by us which may be of interest to you. Your right to access information held by AlburyCity is governed by the Government Information (Public Access) Act 2009 (GIPA Act).

How do I access information held by AlburyCity?

Search Our Website

The AlburyCity website is a valuable resource for members of the public and contains a large amount of information. In the first instance, we recommend that you search our website to see if the information you are seeking is already available. There are a number of ways you can do this:

  • Search the site through our search function at the top of the webpage; or
  • Go to our FAQ section where you will find answers to frequently asked questions; or
  • See our Application Tracker for the current status and documents associated with recent Development Applications.

The GIPA Act requires us to publish certain information on our website, known as open access information. Details and links to this information can be found on our Open Access Information page.

Request the Information

If the information you are seeking is not available on our website it may be necessary for you to request the information. This can be completed in one of two ways:

Informal Access Request (used in most cases)

An Informal Access to Information Request will cover most information requests. No application or processing fees apply to this type of request however we may charge other fees, such as for photocopying, as outlined in our Fees and Charges Schedule.

In addressing your request, we may impose any reasonable conditions on the supply of this information. For example, where information is subject to copyright protection, the copyright owners written consent is required to gain copies of these documents.

Please note: Some of the information that AlburyCity holds is located offsite in our archives. If you would like to view information held by us at our Customer Service Centre, this information may not be immediately available to you. You can assist us in meeting your request by completing our Informal Access to Information Request form and sending this to 2-3 business days in advance of your arrival. This will give our Customer Service Team time to locate the information you wish to access and have it available for you.

Our Common Requests for Information page provides further guidance on accessing information related to:

  • neighbouring property owners details;
  • architectural plans; and
  • immunisation records

Requests can be made by completing our Informal Access to Information Request form

Formal Access Request

A Formal Access to Information Request may be required if the information that you are seeking involves, or is likely to involve, any of the following:

  • Information about a 3rd party whether that be an individual or a business; or
  • Confidential information; or
  • Commercial-in-confidence considerations; or
  • The request is in relation to current or proposed legal action; or
  • A substantial investment of time or resources is required by AlburyCity to address the information request.

An application fee of $30 applies to this type of request with additional processing fees payable depending on the extent of the information requested and the time involved in addressing your request.

Requests can be made by completing our Formal Access to Information Request form

How do I lodge my information request?

You can lodge your completed Informal Access to Information Request form or Formal Access to Information Request form:

  • by email to
  • by mail to PO Box 323, Albury NSW 2640
  • in person to our Customer Service Team at 553 Kiewa St, Albury

Still unsure how to request information from us?

Please contact our Public Information Officer on 02 6023 8111 or via email at

Information protected by Copyright

We are committed to meeting our obligations under the Copyright Act 1968 (Cth) and the GIPA Act. AlburyCity holds information that may be protected by copyright including house plans, reports, publications and images, among others. AlburyCity will  not provide copies of any documents which may be subject to copyright without the express written consent of the copyright owner. Further information on how copyright may impact on your ability to access information from AlburyCity can be found in our Copyright Q&A's Factsheet.