Draft Public Toilet Strategy | AlburyCity
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Draft Public Toilet Strategy

Our draft Public Toilet Strategy aims to ensure the provision of an accessible, sustainable, safe and clean public toilet network that meets the current and future needs of our growing community.

The Draft Public Toilet Strategy was endorsed at the Council meeting held on 27 April 2020. The draft strategy is now on public exhibition.

You can view the documents here, or if you would prefer a view ar hard copy please contact Customer Service Centre on (02) 6023 8111. To assist in outlining the key points of the draft strategy some frequently asked questions have been developed and can be viewed below.

Draft Public Toilet Strategy Council Report

Draft Public Toilet Strategy (full document)

We welcome feedback on this important strategy. Comments will be received until close of business, Friday 12 June 2020 and should be addressed to David Armstrong, PO Box 323 Albury NSW 2640 or info@alburycity.nsw.gov.au.

Frequently Asked Questions

  • To provide Council with a 10 year plan that informs the distribution of public toilets in the City, and documents the required standards of cleaning and maintenance. The vision of the strategy is:

    To ensure we provide an accessible, sustainable, safe and clean public toilet network that meets the current and future needs of our growing community.

    The strategy also reviews the need for:

    • Public toilets in the CBD’s including open all hours toilets;
    • The mother baby room in QEII Square;
    • Adult Change facilities;
    • Public showers;
    • Gender neutral toilets; and
    • Accessibility of public toilets including MLAK (Master Locksmith Access Key) facilities.
  • An assessment has been undertaken on the 74 public toilets while an access audit was undertaken on a sample of 20 public toilets. The key findings from the assessments are:

    • 46% are in good condition - these are mainly in high profile/high use areas and are less than 10 years old;
    • Over 54% are in either fair or poor condition and require major upgrades or replacing;
    • Approximately half of the public toilets do not have any disabled facilities;
    • Sanitary bins were not available in over half the audited female public toilets;
    • The majority of facilities did not provide access to change tables, rubbish bins, soap, hand dryers or hand towels and hot water;
    • Many facilities may not feel safe for use due to lack of lighting, location of buildings or entranceways and alcoves in the buildings;
    • Facilities which are open at night may not feel safe for use after dark;
    • The majority of facilities have poor directional signage; and
    • Over 95% of facilities are deemed to have either excellent or good visible structural integrity.

    From a maintenance perspective:

    • The majority of public toilets were not cleaned to a suitable standard for use;
    • Evidence of graffiti and anti-social behaviour (for example broken glass) is present at a large number of facilities; and
    • The designs and internal/external materials/fit out used in the public toilets contribute to the aesthetics of the toilets, especially where graffiti has been removed and remnants are still evident

    The key finding from the access audit of 20 facilities were:

    • No facility was fully compliant with current standards however they may have been when constructed.
    • Identified works ranged from minor repairs (signage, latches or linking pathways), while older facilities had issues around non complying provision of spaces and railings.
    • Minor non-compliance issues can be rectified through the minor works program, while other major compliance issues may be difficult to address and will be included into the upgrade and replacement programs.
    1. Noreuil Park Foreshore - The public toilets are in good condition however there are accessible toilet cubicles in each of the male and female toilets. The construction of a gender neutral accessible toilet facility is a high priority.
    2. QEII Square - Identify a suitable location for a bank of public toilets (with adult and baby change) in the review of the QEII Square master plan. To address the all hours public toilet needs for the CBD a high quality single or double facility in the Dean Street frontage of QEII Square should also be included in the master plan review.
    3. Hovell Tree Park - With the works being undertaken in the Hovell Tree Park (Riverside Precinct and Wood Fired Oven upgrades) the standard and location of the Hovell Tree Park public toilet block requires review. The replacement of this toilet facilities is a high priority when a new location has been identified closer to the new/upgraded riverside improvements.
    4. Lake Hume Tourist Park (beach area) - the existing public toilet block is located away from the main beach area and the perception is that it forms part of the Tourist Park. The draft Lake Hume Reserves master plan reviews the location of the toilet and investigates the opportunity to relocate it closer to main public area. This existing building will be a demolish and rebuild project.
    5. Crematorium (Glenmorus Memorial Gardens) - High visitation site with a number of design and access issues. Investigate upgrading to current standards or standalone toilets should be included at the site.

    Refer Appendix 8a – Standalone public toilet upgrade- replacement program for the full prioritised list

    1. Greenfield Park - A new building is included in the Greenfield Park Master Plan to meet female and male participation demands. Concept designs have been developed with funding available for detailed design.
    2. Melrose Park – Melrose Park has inadequate change rooms to meet female and male participation demands. The design process has commenced to upgrade the facility to meet participation demands. The public toilets will be reviewed as part of this project.
    3. Glen Park - The existing change rooms do not meet the male and female participation demands, public toilets have accessible compliance issues and the building is reaching the end of its useful life. Concept designs for a new sports pavilion which includes public toilets are being developed.
    4. Sarvaas Park - A building design process has commenced which will include additional change rooms to meet female and male participation demands, and reviewing the public toilets.
    5. Lauren Jackson Sports Centre – Designs for upgraded toilets have been included in the Lauren Jackson Sports Centre building master plan.

    Refer Appendix 8b – Change rooms with public toilets upgrade/replacement program for the full prioritised list

  • The cleaning of public toilets was highlighted as an area for improvement in the strategy. Three actions (all high priority) have been included in the action plan to assist in addressing this issue

    Action 25                     Action 25 - Review service levels of each public toilet to ensure that cleaning regime matches utilisation.

    Action 26                     Action 26 - Undertake regular inspection regimes to ensure service levels are being met for cleaning.

    Action 27                     Action 27 - Review resourcing in the management of the cleaning contract to ensure facilities are cleaned according to the contract scope.

  • The mother baby room in QEII Square has a relatively low usage rate and the facilitates are becoming quite dated . There are also a number of more modern  facilities nearby, including MAMA, Retro Lane Cafe and LibaryMuseum that are open for longer hours. This along with the consistent relative low usage of the mother baby rest rooms has indicated it is appropriate to close the mother baby rest rooms. Closing this facility takes into account that users are already using the other nearby facilities and will ensure councils resources are used effectively and efficiently

  • Yes. Replacement or new public toilets will have, as a minimum, a gender neutral accessible toilet. An access audit has been carried out on 20 of the 74 public toilets. The minor improvements identified in the audit will be included into a minor works program. Where significant works are required, these facilities will be included in the major upgrade replacements programs.

    An expansion of the MLAK (Master Locksmith Access Key) is proposed. At present there are three facilities (QEII square, Norris Park Oval and Albury Botanic Gardens). An addition four facilities (Patricia Gould Reserve, Ernest Grant Park, Black Range Park and Sarvaas Park) are proposed to be upgraded to incorporate the MLAK system.

  • Given changing community attitudes and the need for gender inclusiveness, the strategy proposes that gender neutral toilets are preferred over separate male and female toilets for all newly constructed public toilet facilities. All accessible toilets should also be gender neutral to alleviate the issue where a person with a disability and their carer are not the same gender.

  • Yes. The strategy identifies adult change facilities to be included in public toilets in Albury (QEII square) and Lavington CBD’s. Adult change facilities are also proposed for National Foresters Grove

  • One of the actions in the Strategy is for the future development of formal standard provisions that can be used in the design process for all AlburyCity public toilets. Examples of standard provisions may include:

    • At least one DDA compliant disabled toilet;
    • Ambulant toilets as per National Construction Code;
    • Gender neutral toilets are preferred over separate male and female areas;
    • Providing syringe dispensers in each public toilet facility;
    • Provision of sanitary disposal units in female toilets and gender neutral toilets;
    • Baby change facility included in each facility;
    • Hot water; and
    • Soap and hand dryers.
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