Disabilities and access

Disability Inclusion Action Plan (DIAP)

AlburyCity's Disability Inclusion Action Plan was adopted by Council in June 2017. The aim of the DIAP is to effectively plan for and deliver on the diverse needs of people with disability in our community. Click here to access the Easy English version

If you have any questions or comments, please contact our Customer Service Centre on 6023 8111 or via email.

Access Committee

  • The Access Committee was formed by AlburyCity to bring to Council’s attention disability issues in the built environment. New members are always welcome, click here for more information. T: 02 6023 8111

Master Locksmith Access Key

  • The Master Locksmith Access Key (MLAK) is an innovative system that uses a universal lock and key to allow people with a disability to gain access to public facilities 24 hours a day. People with a disability can purchase their own universal key from a local Master Locksmith (Master Locksmiths Association of Australasia (MLAA) member) for a nominal fee ($10 - $20). Proof of disability will be required.

Accessible facilities

Accessible facilities are located at:

  • QEII Square (Dean Street, near the Art Gallery)
  • Norris Park Oval
  • Albury Botanic Gardens (Dean Street and Wodonga Place, opposite the Gardens Medical Centre

Missed Business Opportunities

Did you know that businesses ignoring the needs of customers with a disability are throwing away hundreds of millions of dollars a year in lost opportunity?

Almost 1 in 5 people in New South Wales live with a disability and, as the population ages, the number of people with a disability, and the average time for which they will have that disability, is likely to increase.

Businesses need to make simple changes to ensure they aren’t missing out.  To help all businesses capture these opportunities, the NSW Business Chamber has developed Missed Business – A Guide to Attract More Customers through better Access.  

Copies of the Missed Business Guide can be found at:


Come in We're accessible

In addition to the above, AlburyCity Council is a proud supporter of Come in We’re Accessible, a Victorian Equal Opportunity and Human Rights Commission initiative.

AlburyCity Council encourages all businesses to use the self-assessment tool at Come in we’re Accessible.

This tool helps you find ways you can make your business more accessible. Download fact sheets for both business owners and service staff.

If your business would like to promote this initiative and how accessible you are, use the promotional material available from Victorian Equal Opportunity and Human Rights Commission.

Accessibility information

Ability links NSW