CCTV in Albury

CCTV in the Albury CBD is a priority of council to improve community safety and deter anti-social behaviour.

The installation of CCTV is among a number of initiatives Council has implemented to improve community safety. Others include:

  • Improved lighting in sections of the CBD; and
  • Installing artwork on buildings that were previously the target for graffiti vandals.

AlburyCity has contracted Citysmart Solutions to install and deliver a CCTV surveillance system in Dean Street, QEII Square and the Volt Lane car park in Albury.

The system which will be operational before the end of 2017, will see at least 52 fixed cameras installed with data being stored in a control room and a live feed available to the NSW Police in Albury.

The contract is being jointly funded by AlburyCity and the Australian Government under a Safer Streets Program.

On the 24 July 2017, Council endorsed a number of documents that have been developed to guide the operation of CCTV.

Frequently Asked Questions about CCTV

What is CCTV?

Closed Circuit Television, known as CCTV, involves the use of cameras to transmit video footage and images to a central location.

Where is CCTV located?

AlburyCity already has a number of CCTV cameras located at a number of its facilities including Albury Airport, Murray Art Museum Albury (MAMA), LibraryMuseum and the Albury Waste Management Centre, amongst others.

A full list of the CCTV locations can be found in the CCTV Code of Practice and Standard Operating Procedure.

What is the purpose of CCTV in the Albury CBD?

The installation of CCTV in the Albury CBD is one of many initiatives AlburyCity has implemented to improve community safety and security. As part of a broader range of initiatives, the aim is to reduce street crime, violence, and anti-social behaviour and increase the perception of safety in our community.

CCTV in the Albury CBD is being jointly funded by AlburyCity and the Australian Government under its Safer Streets Program.

What will be captured by the CCTV cameras?

CCTV cameras will be operating continuously, 24 hours a day, 7 days per week. The cameras will capture any activity that occurs in the field of view of the cameras. The images will be used to assist in identifying offenders in an effort to reduce crime, violence, and anti-social behaviour and increase the perception of safety in our community.

Who else is involved with CCTV in the Albury CBD?

A live feed of the images captured by CCTV in the Albury CBD will be available to Albury Police.

When will CCTV commence in the Albury CBD?

CCTV in the Albury CBD will be installed during 2017 and is expected to be operational by the end of the year.

Where are the cameras installed and how will I know where they are?

CCTV cameras in the Albury CBD will be installed in Dean St, QEII Square and the Volt Lane multi-storey car park. Prior to the CCTV in the Albury CBD going live, signage will be placed throughout the area covered by the cameras to notify people entering the area that they may be captured by the cameras.

How will the CCTV footage be used?

The CCTV Code of Practice and Standard Operating Procedure detail the circumstances where the images captured by CCTV will be held and released. Generally, the images will only be released to law enforcement agencies, such as NSW Police, for the purpose of legal proceedings, or where AlburyCity is required to release the images by law.

How long will CCTV footage be kept for?

CCTV footage will be held for at least 30 days. The footage will then be destroyed unless it is required for the investigation of a crime, for legal proceedings, or to meet other legal obligations.

How is my privacy protected?

Information captured by CCTV is protected by the Information Protection Principals contained in the Privacy and Personal Information Protection Act 1998 (NSW Privacy Act), and the AlburyCity CCTV Code of Practice and Standard Operating Procedure. Access to the images captured by CCTV is limited to specific authorised Council Officers. Albury Police will be provided with a live feed of CCTV in the Albury CBD, however a recording of any images that may be needed for an investigation will be required to be applied for through a formal application process.

Will there be signage showing where the cameras are located?

Yes. Signage will be placed at the entry point(s) of AlburyCity facilities as well as spaced at regular intervals throughout the Albury CBD where CCTV is in operation.

Are there rules to govern the operation of the CCTV?

The CCTV Code of Practice and Standard Operating Procedure governs the operation of CCTV by AlburyCity. This document has incorporated the recommendations contained in the NSW Government Policy Statement and Guidelines for the Establishment and Implementation of Closed Circuit Television (CCTV) in Public Places. Further protection regarding an individual’s privacy is provided by the NSW Privacy Act.

What if I want to make a comment, query or complaint about CCTV?

Comments, queries or complaints about CCTV operated by AlburyCity may be sent in writing to:

Albury City Council
PO Box 323
ALBURY NSW 2640

Or emailed to: info@alburycity.nsw.gov.au