CCTV in Albury CBD

The installation of Closed Circuit Television (CCTV) in the Albury CBD is a priority of council to improve community safety and to deter anti-social behaviour.

Jointly funded by the Australian Government and AlburyCity under the Safer Streets Programme, the CCTV surveillance system recently installed in Dean Street, QEII Square and the Volt Lane car park provides live footage 24 hours a day, seven days a week from 52 cameras to monitors at the Albury police station.

The primary aim is to reduce violence, street crime, anti-social behaviour and increase the perception of safety in our community. The cameras complement other Council initiatives, including improved lighting in sections of the CBD as well as installing artworks on public assets to prevent graffiti vandalism.

In July 2017, Council endorsed a number of documents to guide the operation of CCTV:

There are strict controls on access to the footage to protect people’s privacy. These controls include adherence to the CCTV Code of Practice and Standard Operating Procedure, as well as a formal application process by the NSW Police Force wishing to use the footage for investigations.

Where AlburyCity is required to release images recorded by the CCTV system by law that is governed by Government Information (Public Access) Act 2009 (GIPA Act) to persons other than members of the NSW Police Force, further information can be located on our Access to Information page on the website.

Frequently Asked Questions about CCTV

What is CCTV?

Closed Circuit Television, known as CCTV, involves the use of cameras to transmit video footage and images to a central location.

Where is CCTV located?

CCTV in the Albury CBD is located along Dean Street, the Volt Lane car park and in QEII Square.

AlburyCity has a number of CCTV cameras located at a number of its facilities including Albury Airport, Murray Art Museum Albury (MAMA), LibraryMuseum and the Albury Waste Management Centre, amongst others.

A full list of the CCTV locations can be found in the CCTV Code of Practice and Standard Operating Procedure.

What is the purpose of CCTV in the Albury CBD?

The installation of CCTV in the Albury CBD is one of many initiatives AlburyCity has implemented to improve community safety and security. As part of a broader range of initiatives, the aim is to reduce street crime, violence, and anti-social behaviour and increase the perception of safety in our community.

CCTV in the Albury CBD is being jointly funded by AlburyCity and the Australian Government under the Safer Streets Programme.

What will be captured by the CCTV cameras?

CCTV cameras will be operating continuously, 24 hours a day, 7 days per week. The cameras will capture any activity that occurs in the field of view of the cameras. The images will be used to assist in identifying offenders in an effort to reduce crime, violence, and anti-social behaviour and increase the perception of safety in our community.

Who else is involved with CCTV in the Albury CBD?

A live feed of the images captured by CCTV in the Albury CBD are available to Albury Police.

When will CCTV commence in the Albury CBD?

CCTV in the Albury CBD was commissioned on the 19 December 2017.

Where are the cameras installed and how will I know where they are?

CCTV cameras in the Albury CBD are installed in Dean St, QEII Square and the Volt Lane multi-storey car park. CCTV signage is placed throughout the area covered by the cameras to notify people entering the area that they may be captured by the cameras.

How will the CCTV footage be used?

The CCTV Code of Practice and Standard Operating Procedure detail the circumstances where the images captured by CCTV will be held and released. Generally, the images will only be released to law enforcement agencies, such as NSW Police, for the purpose of legal proceedings, or where AlburyCity is required to release the images by law.

How long will CCTV footage be kept for?

CCTV footage will be held for at least 30 days. The footage will then be destroyed unless it is required for the investigation of a crime, for legal proceedings, or to meet other legal obligations.

How is my privacy protected?

Information captured by CCTV is protected by the Information Protection Principals contained in the Privacy and Personal Information Protection Act 1998 (NSW Privacy Act), and the AlburyCity CCTV Code of Practice and Standard Operating Procedure. Access to the images captured by CCTV is limited to specific authorised Council Officers. Albury Police will be provided with a live feed of CCTV in the Albury CBD, however a recording of any images that may be needed for an investigation will be required to be applied for through a formal application process.

Will there be signage showing where the cameras are located?

Yes. Signage will be placed at the entry point(s) of AlburyCity facilities as well as spaced at regular intervals throughout the Albury CBD where CCTV is in operation.

Are there rules to govern the operation of the CCTV?

The CCTV Code of Practice and Standard Operating Procedure governs the operation of CCTV by AlburyCity. This document has incorporated the recommendations contained in the NSW Government Policy Statement and Guidelines for the Establishment and Implementation of Closed Circuit Television (CCTV) in Public Places. Further protection regarding an individual’s privacy is provided by the NSW Privacy Act.

What if I want to make a comment, query or complaint about CCTV?

Comments, queries or complaints about CCTV operated by AlburyCity may be sent in writing to:

Albury City Council
PO Box 323
ALBURY NSW 2640

Or emailed to: info@alburycity.nsw.gov.au